Park Mazda’s Unwavering Commitment to Safety

To our valued customers and community,

As of May 14th, the province of Alberta has entered the process of reopening. We’d like to let you know about some of the changes we’ve made to accommodate you, and how we will continue to keep you as safe as possible while visiting our store. There is a reason why Alberta is choosing to reopen, and it is because of the efforts of the community with physical distancing and staying at home. So first off, we’d like to say:

Stay home if you can. Let’s keep up the work we’ve started and push forward!

If you would like to visit us, our doors are back open for regular hours, effective as you read this. Below are some details outlined for the safety protocols we’ve implemented for each of our departments and the changes we’ve made to accommodate your vehicle shopping with us:

Sales Hours:
Mon – Fri: 8:00AM – 8:00PM
Saturday: 8:00AM – 6:00PM
Sunday: 11:00AM – 5:00PM
Holiday Hours: 10:00AM – 5:00PM

Parts & Service Hours:
Mon – Fri: 8:00AM – 5:00PM
Saturday: 9:00AM – 1:00PM
Sundays/Holdays: Closed

Service/Parts department changes:

We are continuing to not have our shuttle service operating at this time, for your safety and ours. Our waiting area has been re-opened, but we are currently only allowing room for two people in order to continue adhering to physical distancing measures. Having said that, we are still recommending drop-offs at this time. We have a drop box where you can fill out the service required and we can take it from there. We have plexiglass installed at our counters with barricades for physical distancing, but you can also still call us from the parking lot and we will come out and discuss any question in person from a distance if you choose.

All vehicles will be handled with gloves, seat covers and sanitized before and after for all touch-points of the vehicle. Unfortunately exterior vehicle cleans (outside of sanitization) will only be based on staff availability.

Sales Department changes:

With the reopening well on its way, we are now allowing walk-in appointments! However, we still recommend to book by appointment to ensure availability of our sales staff. We’re back open again on Saturdays from 8am-6pm and on Sundays from 11am-5pm. We can accommodate your availability, so let us know what works for you and your schedule.

As you can see, we’ve beefed up our efforts to keep you safe while visiting our store. This also includes sanitary stands at each entrance to provide you with complimentary gloves, masks, and sanitizer. We have plexiglass at our reception area and at each of the desks in our sales and finance departments to aid with physical distancing measures in order to keep everyone as safe as possible. In addition, we are continuing to offer remote test drives. We’ll bring the vehicle to you at your convenience and will be sanitized in all touch-points to ensure your safety. We are also providing a fresh, unused pen for when you’re ready to sign on that dotted line.

We still also encourage as much online and phone inquiries for you to stay as comfortable as possible. Let’s continue to do as much as we can by phone and email before you’re ready to come in to the store.

We’re here to help wherever possible:

If you’ve been alright through the pandemic thus far, but you’ve recently run into trouble financially, many banks are still offering payment deferrals. Take advantage and keep your money in your pocket during these uncertain times! If you need assistance, call us and we can help you through this. Park Mazda is offering payment deferrals of up to 120 days, as well as cash back and re-financing options that can help you lower your interest/payments and stay as flexible as possible. You can apply for our Financial Support Options by CLICKING HERE.

Mazda is also offering lease extensions for those in-lease customers. Call us for more information at 780-464-0668.

If you are planning on visiting our dealership for an appointment, we’d like you to know that we’ve implemented a rigorous cleaning regiment that will continue throughout each day. This includes the disinfecting of high traffic areas and items including customer lounge areas, restrooms, counters, desks, phones, etc. In addition, with each entry point to sales and service, we have stations set up containing hand sanitizer as well as gloves and pens for your use. We’re also keeping our staff updated with with information about COVID-19 and have implemented procedures for sanitization, physical distancing, detection of symptoms, and self-quarantining procedures.

We are available at 780-464-0668, and you can also text message us at 587-210-8409. As always, you can chat with our team by going to parkmazda.ca and using our virtual chat service. We won’t connect you with a robot or someone in another country, you’ll be speaking with our staff who are available and ready to serve your needs.

Thank you for being a valued Park Mazda customer. Stay safe, stay home whenever possible, continue to follow federal and provincial guidelines during the reopening phases, and we hope to be able to see you in person soon.

Sincerely,

Mitch Lewicki

Dealer Principal | Park Mazda

Posted in News