MAZDA CANADA: OUR COMMITMENT IN RESPONSE TO COVID-19

Dear Valued Customer,

At Mazda, we continue to closely monitor the COVID-19 situation to ensure the safety and wellbeing of our customers, dealers and employees and adjust our operations accordingly. As this unprecedented situation changes from day to day, I want to update you on what we are doing at Mazda in Canada to assist our customers.

For our customers who are impacted by COVID-19, Mazda has put into place some programs to provide support. For existing lease customers whose lease is coming due but aren’t in a position to replace their vehicle at this time, we are providing lease extensions. And for customers who absolutely need a new vehicle during these uncertain times, we are offering payment deferrals on loans.

In addition, our trusted financial partners are committed to working with our customers who are experiencing financial stress due to COVID-19. If you have questions or concerns about your finance payments, please contact Scotiabank at 1-800-4SCOTIA. For questions regarding your Mazda lease, please contact Mazda Financial Services at 1-888-703-8857 and they will assist you.

Safety remains our top priority with Mazda corporate offices and our dealerships continuing to operate under the guidance of provincial and federal government and public health officials, while also taking extra precautions to ensure the safety and comfort of our customers and employees. Mazda corporate workplaces are closed with employees working from home to continue serving our customers and dealer partners. While some dealerships have closed due to mandated, recommended or voluntary closures, many of our dealerships remain available to provide the essential service of ensuring our customer’s vehicles remain safe and operational and assist customers in cases where a new or pre-owned vehicle is a necessity. As many dealerships are operating with reduced hours and service levels, I strongly encourage you to call, email or text your local dealership before visiting.

As circumstances evolve, I will continue to share how Mazda Canada is responding to the COVID-19 situation.

Dave Klan
President & CEO
Mazda Canada Inc.